Client Solutions Lead (London)
Join our team of technology, financial services and data experts.
Who we are
Credit Benchmark is a financial data analytics company offering access to an entirely new source of information: the consensus credit risk view of the world’s leading banks. These unique credit risk indicators help deliver a greater understanding of the credit quality of entities around the world. We provide our services to leading financial institutions around the world.
We are growing rapidly and are looking to hire a Client Solutions Lead to join our London office.
The role
As a Client Solutions Lead, you will be part of a busy and diverse team at the heart of the company’s commercial activities. You will play a key part in our commercial operations, assisting in maintaining and growing our client base.
The primary function of the role will be to manage a subset of our non-bank client base within EMEA APAC with responsibility for the retention, expansion and customer satisfaction of that client base.
The successful candidate will be at the forefront of our client engagement, building and maintaining valuable and trusted relationships with clients.
In addition, the role will report through the Client Success / Account Management organisation and help in deepening our current client relationships and representing us at external events and conferences.
The role will be based in London with hybrid working.
Your responsibilities will include
- Managing the retention, expansion, profitability, success and customer satisfaction of a number of client relationships (directly and as part of the broader team).
- Build, expand, and manage relationships across the book of business.
- Negotiating commercial and contract terms as part of renewals.
- Develop and own key KPI’s for measurement of customer success and account management.
- Running product demos and training with clients, both in person and virtually.
- Tracking product usage and implementing a strategy to increase data utilization.
- Being at the forefront of our client engagement; gathering, organizing, and sharing product feedback with internal stakeholders such as the product, research and analytics teams.
- Collaborating with various teams at Credit Benchmark to successfully execute strategic goals.
- Supporting efforts to grow our client base by helping with prospecting, relationship management and attending external events/conferences.
- Supporting prospecting opportunities by compiling materials for pitches, decks, and market segmentation analysis.
- Supporting ad-hoc commercial related data projects and initiatives, including reporting and KPIs for the team.
- Building an in-depth understanding of clients’ workflows and use of the product within these workflows; and helping in developing internal frameworks for best practices across our client base.
- Providing administrative support for the commercial team, specifically within Salesforce and other tools.
What we are looking for
Ideally you will:
- Have 2 – 5 years’ experience within an Account Management role with a good understanding of financial markets; knowledge of credit risk analytics, and/or experience working in business development and other external facing roles.
- Have some experience in project management with the ability to prioritize competing tasks and deadlines.
- Be a self-starter and ambitious learner who is comfortable working autonomously.
- Be able to exercise independent thought and judgment and demonstrate adaptability.
- Exceptional organizational skills and agility needed for a fast-paced environment.
- Have a keen interest in Fin-Tech, data, and financial services.
- Be innately curious about how institutions think about and manage risk.
- Possess excellent written and verbal communication skills with a passion for customer support.
- Have excellent networking and presentation skills (both written and spoken).
- Have strong knowledge of CRM software (Salesforce), Microsoft Word, PowerPoint, Excel and other office programs.
- Able to work collaboratively and flexibly.
Benefits
- Holidays: Competitive holiday package
- Pension
- Cycle to work Scheme
- Vitality health coverage
Our commitment to diversity, equity, and inclusion
At Credit Benchmark, we are deeply committed to diversity, equity and inclusion. This means celebrating who we are as individuals and as a team because our company and culture reflect the sum of our employees.
We strive to create a mindful and respectful environment that includes fairness, kindness, and understanding. We empower each other to bring our authentic selves to work and champion our colleagues’ development and achievements. Our diversity brings a multitude of perspectives and ideas and is imperative to the success of our business.
We are dedicated to ensuring that principles of diversity, equity and inclusion are rooted in Credit Benchmark’s DNA. We continue to build on these principles as our company grows while retaining the progress we have made as team.
Credit Benchmark is proud to be an Equal Employment Opportunity employer. We believe no one should be at a professional disadvantage because of their background. We do not discriminate based upon any legally protected characteristic and are committed to fostering a working culture that is free of discrimination and harassment.
Credit Benchmark is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and employment.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let us know by contacting our HR team at [email protected]
